NHS England published You and Your General Practice on 19 June 2025, setting out standards patients can expect and how they can support their GP team.

GP practices will need to link to the NHS England published You and Your General Practice (YYGP) document on the practice website no later than 1 October 2025 and respond to patient feedback resulting from engagement with YYGP.

ICBs will be putting requisite processes in place before this date to support patient feedback directly to the ICB or via Healthwatch, resulting from engagement with YYGP.

This will improve transparency for patients and make it easier for them to know how practices will handle their requests and what to expect from their practice, including in relation to online consultation submissions.

NHS England has also published guidance for GP practices to support the implementation of this requirement.